By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. You may request a Patient Portal account for yourself. Note: This page should only be . You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. All other Portal support requests (e.g. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. We may contact you for fundraising efforts, but you can tell us not to contact you again. Select an available appointment from the calendar. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Select an available appointment from the calendar. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Toggle this switch to turn biometric authentication on or off. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. Urgent matters should not be dealt with via the Patient Portal. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. For the best experience when using our site, please update to the latest version. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Please do not expect a response on weekends or holidays. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. We may also share your information when needed to lessen a serious and imminent threat to health or safety. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Dial 911 in the case of a medical emergency. Answers to FAQ about our products and pricing. Make a quick and easy payment online using the QuickPay Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. How do I register for the Patient Portal? If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. See how our technology and expertise can have you thriving from day one. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. Relieve your team of administrative work and let us complete it more quickly and accurately. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. How does the athenaPatient app relate to the Patient Portal? If you are authorized, a family access account can be created that will allow you to access selected family members' health information. When you click the. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. A link to reset your Patient Portal password has been sent to. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. For questions on those practices, please consult your healthcare provider/institution. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. Urgent matters should not be dealt with via the Patient Portal. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Your provider's office will make every effort to respond to your messages within a timely manner. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. . Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. It is your responsibility to login to your Patient Portal account and read the messages promptly. What do I do? When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. The Patient Portal is an online service that provides patients secure access to their health information. Your use of the Portal after we make changes is deemed to be acceptance of those changes. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. The patient portal now exists in Spanish. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. How do we typically use or share your health information? How soon can I expect a response from my provider? We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Why doesn't anything happen when I click on a medical form? Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. Click the desired form. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). We must follow the duties and privacy practices described in this notice and give you a copy of it. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. It is at your practice's discretion to allow online appointment scheduling. Thank you for downloading athenaPatient! Here you will see an option under Our Resources titled Feedback. You will need to wait until it is closer to the time of your appointment to check in. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. It is at your practice's discretion to allow online appointment scheduling. For your safety and security, your session is about to be logged off due to inactivity. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. If you need to speak with the office sooner, please call the office directly. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Just find your QuickPay Code on your billing statement and you're ready to go. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. You'll need to login to athenaNet to connect. Ask us how to do this. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. usually in ways that contribute to the public good, such as public health and research. From here, you can set up access via preferences for those you are a guardian or caregiver. that you are authorized to address the patient's billing matters. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. We can use and share your health information to bill and get payment from health plans or other entities. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. trouble logging in, password assistance, access to family members information etc.) When you click the. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Select your provider and office location. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Deliver quality care more easily with support that lets you focus on your patients. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. trouble logging in, password assistance, access to family members information etc.) Starting a new practice can be overwhelming weve got you. Click on the back arrow to return to the Patient Portal. Freely exchange data and have it curated for direct integration into your workflows. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Accomplish meaningful clinical work on the go from your mobile device. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. This is because all messages that you send and receive in the Patient Portal are part of your medical record. We can use and share your health information to bill and get payment from health plans or other entities. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Please try again later. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Please do not expect a response on weekends or holidays. Select the patient statement you would like to view. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Explore our global offices or find the one closest to you. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. What do I need to access the Patient Portal? You agree not to use Patient Portal to post or send or post any illicit or offensive material. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. If you need to speak with the office sooner, please call the office directly. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. What if I'm unable to access the Patient Portal? We are required by law to maintain the privacy and security of your protected health information. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. Indicate your contact preferences for different types of notifications. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Feel prepared from day one with personalized assistance and live support. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. All other Portal support requests (e.g. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You will be notified if your Patient Portal service is discontinued. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. The Patient Portal is an online service that provides patients secure access to their health information. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. If you don't agree, don't use the Patient Portal. The industrys most adaptable, network-enabled suite of healthcare solutions. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. The patient portal now exists in Spanish. After confirming this, try again after waiting for a few minutes. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data.

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