Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Are you a Council or Housing association Tenant with housing disrepair issues? As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The site has been designed with residents and local groups to ensure it is easy to use. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Whats in it for you? We hope to reschedule these eventsat a later date. <> E6 2JA. We have guidelines on how long different repairs should take. East Ham We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. You have the chance to buy up to 10 additional holidays per year. Gateshead Council aims to complete the backlog by late March next year. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Repairs update You can now report your non-emergency repairs. If you continue to miss appointments for repair work you may be charged. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". United Kingdom. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. You can also claim compensation for the damage that has been caused during repair work. This covers things like outside painting, replacement windows and annual gas servicing. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. You should report any damage to your local housing office. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Council 4.0 . If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Some of these jobs need to be inspected before the contractor can start the work. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Repairs & Voids. Youll be paid a competitive salary plus additional allowances where relevant. Call us on 0333 050 8887 to start the process or fill in the form. We encourage our people to think differently, do the right thing and be innovative. We are Gateshead Council's Housing Team. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. We would not replace all items, only the ones that are required. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Gateshead My flat was repaired in time for my childs birth and I received rent refunds and compensation. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Housing Disrepair Office 3750 To register with My Housing Account, select 'my account' at the top of the Council homepage. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. View my payslip. Were delighted that you want to come and work with us. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. To access this support or speak to an advisor, contact Business Gateshead today. If this is not possible, we will replace with the items we hold in stock. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Gateshead Now is a collection of the latest news from Gateshead Council. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Visit directory. Thank you so much. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. However, the contractor will not ask you for any money when they call. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. : 50K - 53K. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. endobj about Our Customer Scrutiny Panel needs you! This is known as the Right to Repair scheme. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Internal deterioration such as damage to carpet, walls etc. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Our business support events remain cancelled for now. Planned repairs usually need an inspection before work is done. 4 0 obj If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. People really are our greatest asset at Gateshead Council, and we value every employee. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. If we miss an appointment and we didn't contact you, please contact us. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Don't worry, we can still help! Payslips. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. These are repairs which could cause injuries or further damage if they are not dealt with quickly. The department is on the lookout for more callhandlers and building technicians. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. We will tell you in advance when any work like this will happen. If so, please keep reading as youre just what were looking for! I have got this complaint, they monitor it and see it through to the end. What are the costs and charges at Watergate Court. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. We are Gateshead Council'sHousing Team. The contractors are currently repairing seven properties a week. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. stream In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Any resident with My Housing Account can access this service. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Reporting repairs Home. <> Regent Street As a council housing tenant, you are entitled to a good standard of living. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. This is commonly known as filing a compensation claim for despair against a housing association landlord. 27,852 - 30,151 a year. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Complain to the housing ombudsman The housing ombudsman is a free and independent service. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If your repair can't wait until the programme we will carry it out within the normal timescales. They should all be done. If so we can help you claim compensation on a NO Win, NO Fee basis. endobj The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Thursday 26th January 2023. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Wherever possible we will place the order immediately. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. This makes sure that everyone is treated fairly. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. 0191 433 3174. housingadvice@gateshead.gov.uk. Gateshead Council. Gateshead Council aims to complete the backlog by late March next year. Always ask to see this card before letting anyone into your home. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Some work to your home is done as part of a planned maintenance or investment programme. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. These include re-fixing toilet seats and repairing minor leaks. You have the right to appeal if you don't agree with a decision to charge you for repairs. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . You can also include claims for loss of earnings and care costs if necessary. The council is responsible for most repairs to your home. Do you want to work with us in helping to create spaces that are great to work and/or live in? We will need to look at what has been damaged so please don't throw anything away. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Connected Voice are collating information about support across Newcastle and Gateshead. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Copyright Andy T - 2021. Well, theres so much on offer and heres just a few of the highlights! By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. There's also additional service charges from 115.85 a week, this cost is eligible . The report found the repair centre's ability to handle calls was deemed 'critically low'. <>>> Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Background 2. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Time to have your say on the future of our leisure service. endobj Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. There are no emergency or urgent repairs outstanding at this point in time. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Council tenants can also be offered evening appointments for repairs from 4:30pm. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Request a FREE property inspection to find out how much your claim is worth. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. NE8 1HH If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. 182-184 High Street Please ask your Neighbourhood Housing Team for details. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We will first make sure that it is our responsibility to do the repair. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Unfortunately, this job posting is expired.

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