The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. So I decided to direct message them on Twitter. 2023 BBC. If previous posts are correct it probably works on the Business version and not on the Residenial ones. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. If it doesn't accept the admin password, click on Hint. Navigating ones way through these conflicting accounts is not easy. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Ill ask my man at BT. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Connect the cable to the hubs power port, plug it into the wall and switch it on. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. What? It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. BT's done a great job on this router. So the question remaining is does it actually work on a residential Smarthub? Then, for your static IP block, enter your router's address and subnet mask. Wait a few moments for it to connect. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. It never occurred to me that bridge mode would bypass the router section. What is the difference between WiFi 6E and WiFi 6? 01-10-2020 Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. You can't exit the first few steps. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. However, I agree with some of the comments. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. This brings up a hidden page. Links to user manuals and other documents for BT Hubs for broadband. >. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? BT Smart Scan technology 2) ClickWireless. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. I've been following this thread ever since I had issues. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). - edited Save the file. Check the box next to Auto Firewall Open. Can Nigeria's election result be overturned? After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. How are people to fault trace if they dont know all of the possible scenarios? The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. However, abnormal sac size occurs in approximately 17% of pregnancies. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Select the Link Configuration sub-tab. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Using BT Business Hub or router. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. The BT Home Hub 2.0 was a combined wireless router and phone. If there is a hint then a custom password has been setup. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Smart Setup is BT's online set-up wizard. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM 11-05-2020 Then use the Orbi router in router mode. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Will give this suggestion a try. Broadband speeds I have a new hub. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Enter the username and password for your BT Smart Hub 2 router. Click a dropdown for your model of hub. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). BT Smart Hub settings - make your router faster and less annoying. Understand rental and other basic charges, Enter the admin password. This is found on the back of the router and on the removable card. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Plug the microfilter into the socket. You'll find all your features and services in the "My Extras" section. Using the BT Hub Manager I don't think the workaround for modem mode works. Were sorry for any inconvenience caused.. 9:40 PM Sorry, we're still checking this file's contents to make sure it's safe to download. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. Go to IPv4 Configuration. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the. The setting is on a page hidden on the home version. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. It can. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Guide to 4G Assure. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Im glad you got a fix, but thats a completely different issue that results in the same symptom. This brings up a hidden page. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. It looks like the 'Bridging' button simply does not work. Scan the QR code to enter your hubs details automatically. "Common sense is the collection of prejudices acquired by age eighteen." https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. How do you turn off wifi? Just plug 3rd party router into the wall mounted Openreach fibre modem. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Baldrick1. 30-09-2020 BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Connecting your computer to your broadband. If you want to exit, you'll need to do this on the login step of Smart Setup. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Just log in to. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Steps taken from a post on the BT Community. The setting is on a page hidden on the home version. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Therefore, we can consider this issue closed. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Smart Setup usually only needs to happen once on each new device you connect to your Hub. To view the router settings, go to http://192.168.1.254. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Select Add Additional Network from the drop-down menu. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Connect using the QR code Find out which main phone socket you have Find out about your Openreach modem Sonos tried to do a workaround but lasted an hour or so. Great. After trying to set bridge mode and saving (the save appears to hang) I eventually. Find your model. ), on How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Most of the time my Mac would connect. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. The company did not reveal why the problem was occurring. All rights reserved. What is Smart Setup on the BT Hub? "We're sorry for any inconvenience caused," added the spokesman. 7:56 PM With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Click a dropdown for your model of Hub. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Make sure that your computer is. Make sure you keep your hub on all the time. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Pretty obviously really if I look at an old BT modem. 01-10-2020 BT added that an update for all users would be available by the end of May. 7h47. Guide to the BT Business Smart Hub 2. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Microfilters: Why do you need them? Click OK. Almost instance response. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. 8) Wait for your devices to reconnect. Guide to the BT Business Smart Hub. Thanks for the explanation. I connected a laptop via ethernet into it. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. ensure Sonos all working correctly via boost with 5ghz still turned off. I just tried it with an old, Not sure if it was still broadcasting the SSID. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). 6:38 AM Click a dropdown for your model of Hub. 10:43 AM. 01-10-2020 You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. No problem. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. You'll find it on the back of the Hub if you haven't updated it. I have disabled the bt fon and bt wifi to reduce my home network clutter. Well update this post with any further newsas and when we receive it. (the macaddress is the same as the wifi router apart from a few letters. Weve been experiencing the same frustration with this issue. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Change the /internet part of the address to /routing. Download the My BT app to check your bill, test your speeds and activate your internet security products. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Ask questions and share tips with other people 24 hours a day. I have now switched the 5GHz option off,which immediately sorted the problem. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. It should appear as soon as you connect to the Hub and open a browser. I may try the hardwired solution if things do not move fast. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. The lights on your hub will change to green or flashing orange as it is setting up. I did this on a Deco mesh. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. The remaining functionality of the hub (routing, and wifi) is not used. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. This wasnt an option for me however as my router isnt near any of the speakers. This means that you've got no control over which network your device joins. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. 1 user liked/thanked this post: I too have just discovered this thread, having tried to sort things out for the last week. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Read about our approach to external linking. 03-10-2020 Plug the microfilter into the socket. Assuming it will work on the business hub though as it's a visible option. The router is now displaying hidden ssid. Expert Reviews is a registered trade mark. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? (Not Business variant). 11-05-2020 Make sure you've completed every step of Smart Setup. ***The radically changed Web Admin Interface of the BT Smart Hub 2. To change anything you need to click one of the settings. Need support for other hubs and routers? "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Go to My Network. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. How long will it take to get BT Broadband once I've ordered? My router is getting blocked despite following all the advice above and anything I could find online. Although a free Sonos Boost sounds like a great thing. Solved! To turn the lights off go to Home, Hub light control. Been running flawlessly for 2weeks now since running the system in this set up. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. If you turn it off, we might think there is something wrong with the line. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Please try again in a few minutes. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Choose Broadband. Switching Smart Setup on and off on the BT Smart Hub 2 If your BT broadband home network is playing up, you're not alone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This will take to a status screen. Simply connect a 3rd party router to any LAN port on the hub. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. better. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner).

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