Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Your satisfaction is very important. Jan 01 - Aug 31 Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I look forward to receiving more information from you. Setting up an automated payment is straight forward and can be done through the online portal. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Dont lie to customers. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Regus does not communicate with customers via telephone. Requesting your retainer refund is very easy: simply log into your online account (i.e. The complaint has been investigated and resolved to the customer's satisfaction. Originally, total costs 20k THB, but end up with 50k THB. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Companies can ask for reviews via automatic invitations. We have a team of specialists available 24/7 to help you find the best solution for your business. That exception is made on the understanding that an additional service retainer is payable. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Please remember that the retainer is refundable at the end of your agreement. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I really thought that this company would be a good option for expanding our business. Build an instant presence wherever you need to be, at prime business locations. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We ask all our customers to add an automated payment method to their account. The company left an official comment on this complaint. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. ive been trying to get my money back ever since. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. I will be taking legal action if this is not returned within 28 days (31/03/2023). I still did not hear anything back yet. 2023 Trustpilot A/S. The additional increase in your monthly fee is due to the annual indexation. This does not affect customers who have a permanent space as these are reserved specifically for them. September 22 Remember me But change is necessary and you as a change manager will be expected to lead from the front. Be part of a vibrant coworking community with dedicated desk or hot desking options. Find event and ticket information. When could I get my retainer back? Absolutely unacceptable behavior. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We find it very unfair that for this reason you post a very visible, insulting and untrue review. Share your photos and videos with others to prove the truth of your words. I would recommend that anyone considering using this company to think again! Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Submit a complaint and get your issue resolved. Its an automated process. Our invoices are due on the payment date that is displayed on them. Hey Sandra and Regus, just return my retainer back then I would not post anymore! The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Browse our full range of products and services. $5520 Service Retainer on file. Regus always emphasized that it keeps its policy. Ts and Cs apply. Regus is a complete and total scam company. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Log in to access all our services and products Email. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. This is a multi-location business. Thank you! No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. It goes against our guidelines to offer incentives for reviews. Receptionist only can communicate by email, even for the most important things for your business. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. think about how low this company is. This company offers executive suites & office space, virtual offices and meeting rooms. This company has the worst customer service I have ever experience in my life. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Start checking the messages customers send you. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. this is absolutely gross and scam. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! They are scammers, and incredibly dishonest. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Hi Hannah, Im sorry if you felt the need to escalate this. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. We have checked and cannot find any payment details set up in your account. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Why take the Change Management training from Reform Skills Inc? *T&Cs apply. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Such companies should not exist. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Regus does not communicate with customers via telephone. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Their billing is confusing, they billing customers one month ahead. I was a customer with a licensing agreement set to expire on December 31, 2022. I cannot stress enough the lack of professionalism and poor service. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail.

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