The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. 0000001676 00000 n It also provides tolling and transportation. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. You don't need to rip and replace to get your CX technology stack humming. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? 0000014537 00000 n Get the agile tools to transform your total experienceone stage at a time. February 27 2023 - 04:05PM. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. We combine leading technology partnerships and the CX expertise to enable your success. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000124950 00000 n Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% "I am . 0000017351 00000 n Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Want more insights every month, delivered to your inbox? It operates through two segments: TTEC Digital and TTEC Engage. Contact . And that is a smart move. r\a W+v%J+aW] v%* TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 3 years or more of data analysis experience or equivalent experience. Learn why we use cookies and how to manage your settings. Omnichannel technology that delivers personal CX at scale. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. 0000001643 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Privacy Policy. 0000121691 00000 n TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . Your industry has its own set of challenges. What are two TTEC engage products? We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. Subscribe to TTEC's eNewsletter, Dialogue . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000002397 00000 n TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. 0000006176 00000 n 0000116041 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Everything you need to reimagine your CX and make your customers smile. One that tells you what happened in the past. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Learn why we use cookies and how to manage your settings. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. 0000010205 00000 n Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. "I am thrilled to welcome Shelly to the TTEC family. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. About Us. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000003025 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000194296 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Our industry specific CX solutions can help. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. The best outcomes. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream 0000002042 00000 n TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Our TTEC work from home team has 41 preferred residency states. 0000025542 00000 n Optimise your contact centre Learn more. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. "I'm thrilled to join TTEC at this pivotal time. The result: Customer experiences that feel human even when they are not. 4 ways to orchestrate We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. Find and engage customers across all channels to accelerate growth. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000005949 00000 n Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 0000120061 00000 n 0000074192 00000 n 0000008134 00000 n To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 And disconnected customer experiences create unhappy customers. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. 0000007921 00000 n TTEC Engage is a 60,000+ employee service company . The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000074155 00000 n I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". journeys, 5 digital transformation a great experience to their customers, build customer loyalty, and grow their business. We help you connect your front end to your back end so all of your operations flow seamlessly. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream And, when that experience makes customers and employees happy, its an investment that sustains itself. Experience our comprehensive technology ecosystem. Now, how cool is that? TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. Regardless of the products . The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000008011 00000 n We combine leading technology partnerships and the CX expertise to enable your success. 0000028000 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Gain a competitive advantage through automation. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. 0000038100 00000 n ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. amazing customer 835 0 obj <> endobj xref 835 69 0000000016 00000 n 0000031129 00000 n 0000026716 00000 n One that tells you what is happening in the present. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO 0000004257 00000 n 0000034260 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. AI and automation trends, High-tech goes all-in Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Get the agile tools to transform your total experienceone stage at a time. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. We make it a point to make sure all our employees feel valued and . Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 4 ways to orchestrate Find and engage customers across all channels to accelerate growth. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. Learn why we use cookies and how to manage your settings. Digital CX Transformation leader to ignite next stage of growth. from 8 AM - 9 PM ET. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. TTEC embraces and is committed to building a diverse . ", Marty Deghetto will retire from TTEC on November 2, 2020. There is nothing worse than a dumb bot. Reduce cost and improve CX with recommendations from your front-line employees. Customer experiences, from marketing to sales and service, are now reflections of the brand. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. When typing in this field, a list of search results will appear and be automatically updated as you type. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Eliminate friction and create value . Written by George Maybach for Fintel ->. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Cision Distribution 888-776-0942 0000000016 00000 n Native CDP and native omnichannel together in one platform. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. 0000035148 00000 n 0000105286 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000008880 00000 n When you have a great customer experience you know it. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . News Apr 16, 2021. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. %PDF-1.4 % Elevate your sales team through sales outsourcing, including a customized growth services playbook. Find and engage customers across all channels. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. )~&njp~~? This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 0000119092 00000 n 0000194601 00000 n Koskovich was previously COO at Telus . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. from 8 AM - 9 PM ET. and reduce cost to serve. Humanify(R) DEI+ Bot . Empower your frontline employees Learn more. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. This site uses cookies and by using the site, you are consenting to this. 0000001450 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 0000009922 00000 n Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. 0000021593 00000 n We make it a point to make sure all our employees feel valued and . Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. About Us. How do I operate more efficiently with automation. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. base with new products and services 4. Then manage and measure it all through a single platform to grow customer lifetime value. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32.

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